Reference

How 8kuda4d Protects Your Personal Data

Your personal information — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy framework.

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyData deletion on requestNo third-party sale of your data24/7 privacy support access
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8kuda4d How 8kuda4d Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Whether you are in Jakarta or Yogyakarta, our dedicated privacy support paths are open around the clock. If you need to correct stored data, request a copy of your records, or raise a concern about how your information has been processed, the three channels below connect you directly to our privacy-handling team — not a general queue.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Start a live chat session from your account dashboard and select 'Privacy & Data' from the topic menu for a direct handoff to our privacy team.

Email Support

Send your data request or privacy concern to our dedicated privacy email address. We aim to respond within 48 hours and confirm receipt within 4 hours during standard business hours.

In-Account Request Form

Log in, navigate to Account Settings, then select 'My Data'. From there you can submit a deletion request, a data export request, or a correction request without contacting support directly.

DATA HANDLING STANDARDS

How We Manage, Retain and Secure Your Information

Every layer of our data handling — from the moment you register to the point a QRIS or GoPay withdrawal clears — follows documented internal procedures.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. This applies to account logins, payment submissions via DANA or OVO, and any message sent through our live chat channel.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No advertising cookies from third-party networks are placed without your explicit consent through the cookie banner.

Account Security Controls

Two-factor authentication is available on every account. We recommend enabling it via the Security tab in Account Settings — it takes under two minutes and applies to both mobile and desktop sessions.

Data Retention Schedule

Active account data is held for the duration of your account life plus 12 months. Payment transaction records are retained for 90 days minimum. After account closure, anonymised aggregate data may be kept for internal analytics only.

Third-Party Data Sharing

We share data only with payment processors such as DANA, OVO, GoPay and QRIS as required to complete your transactions, and with identity verification partners where local law requires it. We do not sell your data.

Your Right to Erasure

You may request full deletion of your personal data at any time. Requests submitted through the in-account form or via email are processed within 30 days. Deletion eligibility depends on local law and any outstanding balance obligations.

Your Privacy Policy Questions, Clearly Answered

The questions below come directly from what people ask us about data privacy, account access and payment records. If yours is not here, reach our privacy team via live chat or the in-account request form — both are available around the clock.

We collect your name, email address, phone number and device information at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, the relevant transaction metadata is also recorded against your account for verification and dispute purposes.

We share data only with the payment processors you use — DANA, OVO, GoPay or QRIS — and with identity verification partners where local law requires it. We do not sell, rent or trade your personal information with any marketing or advertising networks.

Active account records are kept for the life of your account plus 12 months after closure. Payment transaction logs, including QRIS and GoPay records, are retained for a minimum of 90 days to support withdrawal verification and any dispute that may arise.

Log in and go to Account Settings, then select 'My Data' to submit a data export or deletion request directly. Alternatively, contact our privacy team via live chat or email. We process requests within 30 days; eligibility for full deletion depends on local law.

No. When you transact via DANA, OVO, GoPay or QRIS, your payment credentials are processed entirely by those respective providers. We store only the transaction reference, timestamp and amount — never your e-wallet password or card details.

We use session cookies for login continuity and first-party analytics cookies to measure page performance. A cookie consent banner appears on your first visit and lets you accept or decline non-essential cookies. You can also update your preferences anytime in Account Settings.

Reach our privacy team immediately via the 24/7 live chat channel or by emailing our dedicated privacy address. Select 'Privacy & Data' when prompted so the message routes to the correct team. We acknowledge all privacy complaints within 4 hours.

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